Política de reembolso

We have a 0-day return policy, which means we do not accept returns, exchanges, or refunds for change of mind.

To be eligible for assistance, your item must be defective, damaged, or incorrect upon arrival. You’ll also need the receipt or proof of purchase.

To report any issues, you can contact us at hola@hiistore.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right at hola@hiistore.com.

Exceptions / non-returnable items

Due to the nature of our products (such as personal care, beauty goods, and wellness items), all sales are final. We do not accept returns or exchanges for personal care goods once they have been shipped. We also do not accept returns for hazardous materials or sale items/gift cards.

Refunds

If an exception is made specifically for a damaged or defective item, we will notify you once we’ve reviewed the issue, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. If more than 15 business days have passed since we’ve approved your request, please contact us at hola@hiistore.com.